TeamViewer is not working after automatic installation of kernel in Ubuntu












1














I am using Teamviewer 14 in Ubuntu 14.04 LTS 64 Bit OS. Just now, the OS popped up with some updates and it has updated the kernel i.e., linux-image which I was using without any issues. Please note that Teamviewer 14 was working on this kernel with no issues. However, after the update, Teamviewer 14 stopped working. Below are the logs-



ravi@home:~/.local/share/teamviewer14/logfiles$ ll
total 16
drwx------ 2 ravi ravi 4096 Dec 29 01:28 ./
drwxrwxr-x 4 ravi ravi 4096 Oct 24 21:14 ../
-rw-rw-r-- 1 ravi ravi 153 Dec 29 01:28 gui.log
-rw-rw-r-- 1 ravi ravi 200 Dec 29 01:28 startup.log
ravi@home:~/.local/share/teamviewer14/logfiles$ cat gui.log
/opt/teamviewer/tv_bin/TeamViewer: error while loading shared libraries: libQt5X11Extras.so.5: cannot open shared object file: No such file or directory
ravi@home:~/.local/share/teamviewer14/logfiles$ cat startup.log
Init...
TeamViewer: 14.1.3399 - DEB
Profile: /home/ravi (ravi)
Desktop: DS: 'ubuntu' XDG: 'Unity'
XServer TTY: 7

ok (info)

CheckCPU: SSE2 support: yes
ok (profile)


I tried installing Linux home 3.13.0-164-generic but Teamviewer 14 still did not work. Below are the details of the current kernel-



ravi@home:~$ uname -a
Linux home 3.16.0-77-generic #99~14.04.1-Ubuntu SMP Tue Jun 28 19:17:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux


I am wondering how do make TeamViewer 14 working?










share|improve this question


















  • 1




    Have you checked the Teamviewer Community site ? Additionally, this link describes how to detect missing teamviewer required Ubuntu libraries and how to install them (although it doesn't mention which version of either Ubuntu or teamviewer).
    – TonyB
    Dec 29 '18 at 6:15












  • Thanks, @TonyB. Downgrading to a minor version worked for me sudo apt-get install teamviewer=14.0.14470
    – Ravi Joshi
    Dec 30 '18 at 3:18
















1














I am using Teamviewer 14 in Ubuntu 14.04 LTS 64 Bit OS. Just now, the OS popped up with some updates and it has updated the kernel i.e., linux-image which I was using without any issues. Please note that Teamviewer 14 was working on this kernel with no issues. However, after the update, Teamviewer 14 stopped working. Below are the logs-



ravi@home:~/.local/share/teamviewer14/logfiles$ ll
total 16
drwx------ 2 ravi ravi 4096 Dec 29 01:28 ./
drwxrwxr-x 4 ravi ravi 4096 Oct 24 21:14 ../
-rw-rw-r-- 1 ravi ravi 153 Dec 29 01:28 gui.log
-rw-rw-r-- 1 ravi ravi 200 Dec 29 01:28 startup.log
ravi@home:~/.local/share/teamviewer14/logfiles$ cat gui.log
/opt/teamviewer/tv_bin/TeamViewer: error while loading shared libraries: libQt5X11Extras.so.5: cannot open shared object file: No such file or directory
ravi@home:~/.local/share/teamviewer14/logfiles$ cat startup.log
Init...
TeamViewer: 14.1.3399 - DEB
Profile: /home/ravi (ravi)
Desktop: DS: 'ubuntu' XDG: 'Unity'
XServer TTY: 7

ok (info)

CheckCPU: SSE2 support: yes
ok (profile)


I tried installing Linux home 3.13.0-164-generic but Teamviewer 14 still did not work. Below are the details of the current kernel-



ravi@home:~$ uname -a
Linux home 3.16.0-77-generic #99~14.04.1-Ubuntu SMP Tue Jun 28 19:17:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux


I am wondering how do make TeamViewer 14 working?










share|improve this question


















  • 1




    Have you checked the Teamviewer Community site ? Additionally, this link describes how to detect missing teamviewer required Ubuntu libraries and how to install them (although it doesn't mention which version of either Ubuntu or teamviewer).
    – TonyB
    Dec 29 '18 at 6:15












  • Thanks, @TonyB. Downgrading to a minor version worked for me sudo apt-get install teamviewer=14.0.14470
    – Ravi Joshi
    Dec 30 '18 at 3:18














1












1








1







I am using Teamviewer 14 in Ubuntu 14.04 LTS 64 Bit OS. Just now, the OS popped up with some updates and it has updated the kernel i.e., linux-image which I was using without any issues. Please note that Teamviewer 14 was working on this kernel with no issues. However, after the update, Teamviewer 14 stopped working. Below are the logs-



ravi@home:~/.local/share/teamviewer14/logfiles$ ll
total 16
drwx------ 2 ravi ravi 4096 Dec 29 01:28 ./
drwxrwxr-x 4 ravi ravi 4096 Oct 24 21:14 ../
-rw-rw-r-- 1 ravi ravi 153 Dec 29 01:28 gui.log
-rw-rw-r-- 1 ravi ravi 200 Dec 29 01:28 startup.log
ravi@home:~/.local/share/teamviewer14/logfiles$ cat gui.log
/opt/teamviewer/tv_bin/TeamViewer: error while loading shared libraries: libQt5X11Extras.so.5: cannot open shared object file: No such file or directory
ravi@home:~/.local/share/teamviewer14/logfiles$ cat startup.log
Init...
TeamViewer: 14.1.3399 - DEB
Profile: /home/ravi (ravi)
Desktop: DS: 'ubuntu' XDG: 'Unity'
XServer TTY: 7

ok (info)

CheckCPU: SSE2 support: yes
ok (profile)


I tried installing Linux home 3.13.0-164-generic but Teamviewer 14 still did not work. Below are the details of the current kernel-



ravi@home:~$ uname -a
Linux home 3.16.0-77-generic #99~14.04.1-Ubuntu SMP Tue Jun 28 19:17:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux


I am wondering how do make TeamViewer 14 working?










share|improve this question













I am using Teamviewer 14 in Ubuntu 14.04 LTS 64 Bit OS. Just now, the OS popped up with some updates and it has updated the kernel i.e., linux-image which I was using without any issues. Please note that Teamviewer 14 was working on this kernel with no issues. However, after the update, Teamviewer 14 stopped working. Below are the logs-



ravi@home:~/.local/share/teamviewer14/logfiles$ ll
total 16
drwx------ 2 ravi ravi 4096 Dec 29 01:28 ./
drwxrwxr-x 4 ravi ravi 4096 Oct 24 21:14 ../
-rw-rw-r-- 1 ravi ravi 153 Dec 29 01:28 gui.log
-rw-rw-r-- 1 ravi ravi 200 Dec 29 01:28 startup.log
ravi@home:~/.local/share/teamviewer14/logfiles$ cat gui.log
/opt/teamviewer/tv_bin/TeamViewer: error while loading shared libraries: libQt5X11Extras.so.5: cannot open shared object file: No such file or directory
ravi@home:~/.local/share/teamviewer14/logfiles$ cat startup.log
Init...
TeamViewer: 14.1.3399 - DEB
Profile: /home/ravi (ravi)
Desktop: DS: 'ubuntu' XDG: 'Unity'
XServer TTY: 7

ok (info)

CheckCPU: SSE2 support: yes
ok (profile)


I tried installing Linux home 3.13.0-164-generic but Teamviewer 14 still did not work. Below are the details of the current kernel-



ravi@home:~$ uname -a
Linux home 3.16.0-77-generic #99~14.04.1-Ubuntu SMP Tue Jun 28 19:17:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux


I am wondering how do make TeamViewer 14 working?







14.04 kernel teamviewer






share|improve this question













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asked Dec 29 '18 at 2:26









Ravi Joshi

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  • 1




    Have you checked the Teamviewer Community site ? Additionally, this link describes how to detect missing teamviewer required Ubuntu libraries and how to install them (although it doesn't mention which version of either Ubuntu or teamviewer).
    – TonyB
    Dec 29 '18 at 6:15












  • Thanks, @TonyB. Downgrading to a minor version worked for me sudo apt-get install teamviewer=14.0.14470
    – Ravi Joshi
    Dec 30 '18 at 3:18














  • 1




    Have you checked the Teamviewer Community site ? Additionally, this link describes how to detect missing teamviewer required Ubuntu libraries and how to install them (although it doesn't mention which version of either Ubuntu or teamviewer).
    – TonyB
    Dec 29 '18 at 6:15












  • Thanks, @TonyB. Downgrading to a minor version worked for me sudo apt-get install teamviewer=14.0.14470
    – Ravi Joshi
    Dec 30 '18 at 3:18








1




1




Have you checked the Teamviewer Community site ? Additionally, this link describes how to detect missing teamviewer required Ubuntu libraries and how to install them (although it doesn't mention which version of either Ubuntu or teamviewer).
– TonyB
Dec 29 '18 at 6:15






Have you checked the Teamviewer Community site ? Additionally, this link describes how to detect missing teamviewer required Ubuntu libraries and how to install them (although it doesn't mention which version of either Ubuntu or teamviewer).
– TonyB
Dec 29 '18 at 6:15














Thanks, @TonyB. Downgrading to a minor version worked for me sudo apt-get install teamviewer=14.0.14470
– Ravi Joshi
Dec 30 '18 at 3:18




Thanks, @TonyB. Downgrading to a minor version worked for me sudo apt-get install teamviewer=14.0.14470
– Ravi Joshi
Dec 30 '18 at 3:18










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