What legal action can I take to get my refund related with wrong information about transit visa? [duplicate]
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This question already has an answer here:
Traveling with 2 transfers in Schengen area [duplicate]
1 answer
Two week's back I was travelling back from India to USA,my flight was via Rome and Paris, so as par rule I was required a transit visa. And I did apply for the transit visa in Kolkata's Italian Consulate. I had done all the paper works for my visa application and also buy insurace, but at my interviw, I was told through VFS that since I have an USA F1 visa (Indian Passport) and I am not coming outside of the airport, I don't need a visa. In fact they have sent me an official email to support their words. 
However when i reached the airport, the airlines (alitalia airlines) didn't allow me to get on the flight. Although I showed them my official email, but they didn't accept it. And thus I was forced to buy a new ticket.
So now is there any way I can take any legal action against either the airlines or the consulate to get my money back. If so, what could be my procedure. Since I am a student, that money matters a lot. And I did everything from my part but I was given wrong informations.
legal transit-visas schengen-visa alitalia
asked Feb 15 at 19:56
Anubhav MukherjeeAnubhav Mukherjee
1363
marked as duplicate by cHiEf Immigration vIoLaTer, Traveller, bytebuster, Giorgio, Ali Awan Feb 16 at 5:51
This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.
add a comment |
This question already has an answer here:
Traveling with 2 transfers in Schengen area [duplicate]
1 answer
Two week's back I was travelling back from India to USA,my flight was via Rome and Paris, so as par rule I was required a transit visa. And I did apply for the transit visa in Kolkata's Italian Consulate. I had done all the paper works for my visa application and also buy insurace, but at my interviw, I was told through VFS that since I have an USA F1 visa (Indian Passport) and I am not coming outside of the airport, I don't need a visa. In fact they have sent me an official email to support their words.
However when i reached the airport, the airlines (alitalia airlines) didn't allow me to get on the flight. Although I showed them my official email, but they didn't accept it. And thus I was forced to buy a new ticket.
So now is there any way I can take any legal action against either the airlines or the consulate to get my money back. If so, what could be my procedure. Since I am a student, that money matters a lot. And I did everything from my part but I was given wrong informations.
legal transit-visas schengen-visa alitalia
asked Feb 15 at 19:56
Anubhav MukherjeeAnubhav Mukherjee
1363
marked as duplicate by cHiEf Immigration vIoLaTer, Traveller, bytebuster, Giorgio, Ali Awan Feb 16 at 5:51
This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.
Does someone know if he can take legal action against the consulate in India? It seems pretty clear they are to blame in this situation.
– gstorto
Feb 15 at 21:00
6
@gstorto Good luck with that. That lawsuit will die immediately it’s born.
– cHiEf Immigration vIoLaTer
Feb 15 at 21:04
VFS is absolutely useless and gives out bad advice all the time. You should've pushed them to accept the application.
– JonathanReez♦
Feb 15 at 22:09
1
I did push VSF but then they asked me to email consulate...and consulate replied me ( which is visible)
– Anubhav Mukherjee
Feb 16 at 3:11
On a side note, I would cover your name in the pic
– user
Feb 16 at 23:35
add a comment |
This question already has an answer here:
Traveling with 2 transfers in Schengen area [duplicate]
1 answer
Two week's back I was travelling back from India to USA,my flight was via Rome and Paris, so as par rule I was required a transit visa. And I did apply for the transit visa in Kolkata's Italian Consulate. I had done all the paper works for my visa application and also buy insurace, but at my interviw, I was told through VFS that since I have an USA F1 visa (Indian Passport) and I am not coming outside of the airport, I don't need a visa. In fact they have sent me an official email to support their words.
However when i reached the airport, the airlines (alitalia airlines) didn't allow me to get on the flight. Although I showed them my official email, but they didn't accept it. And thus I was forced to buy a new ticket.
So now is there any way I can take any legal action against either the airlines or the consulate to get my money back. If so, what could be my procedure. Since I am a student, that money matters a lot. And I did everything from my part but I was given wrong informations.
legal transit-visas schengen-visa alitalia
asked Feb 15 at 19:56
Anubhav MukherjeeAnubhav Mukherjee
1363
This question already has an answer here:
Traveling with 2 transfers in Schengen area [duplicate]
1 answer
Two week's back I was travelling back from India to USA,my flight was via Rome and Paris, so as par rule I was required a transit visa. And I did apply for the transit visa in Kolkata's Italian Consulate. I had done all the paper works for my visa application and also buy insurace, but at my interviw, I was told through VFS that since I have an USA F1 visa (Indian Passport) and I am not coming outside of the airport, I don't need a visa. In fact they have sent me an official email to support their words.
However when i reached the airport, the airlines (alitalia airlines) didn't allow me to get on the flight. Although I showed them my official email, but they didn't accept it. And thus I was forced to buy a new ticket.
So now is there any way I can take any legal action against either the airlines or the consulate to get my money back. If so, what could be my procedure. Since I am a student, that money matters a lot. And I did everything from my part but I was given wrong informations.
This question already has an answer here:
Traveling with 2 transfers in Schengen area [duplicate]
1 answer
legal transit-visas schengen-visa alitalia
legal transit-visas schengen-visa alitalia
asked Feb 15 at 19:56
Anubhav MukherjeeAnubhav Mukherjee
1363
asked Feb 15 at 19:56
Anubhav MukherjeeAnubhav Mukherjee
1363
asked Feb 15 at 19:56
Anubhav MukherjeeAnubhav Mukherjee
1363
asked Feb 15 at 19:56
Anubhav MukherjeeAnubhav Mukherjee
1363
asked Feb 15 at 19:56
Anubhav MukherjeeAnubhav Mukherjee
1363
1363
marked as duplicate by cHiEf Immigration vIoLaTer, Traveller, bytebuster, Giorgio, Ali Awan Feb 16 at 5:51
This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.
marked as duplicate by cHiEf Immigration vIoLaTer, Traveller, bytebuster, Giorgio, Ali Awan Feb 16 at 5:51
This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.
Does someone know if he can take legal action against the consulate in India? It seems pretty clear they are to blame in this situation.
– gstorto
Feb 15 at 21:00
6
@gstorto Good luck with that. That lawsuit will die immediately it’s born.
– cHiEf Immigration vIoLaTer
Feb 15 at 21:04
VFS is absolutely useless and gives out bad advice all the time. You should've pushed them to accept the application.
– JonathanReez♦
Feb 15 at 22:09
1
I did push VSF but then they asked me to email consulate...and consulate replied me ( which is visible)
– Anubhav Mukherjee
Feb 16 at 3:11
On a side note, I would cover your name in the pic
– user
Feb 16 at 23:35
add a comment |
Does someone know if he can take legal action against the consulate in India? It seems pretty clear they are to blame in this situation.
– gstorto
Feb 15 at 21:00
6
@gstorto Good luck with that. That lawsuit will die immediately it’s born.
– cHiEf Immigration vIoLaTer
Feb 15 at 21:04
VFS is absolutely useless and gives out bad advice all the time. You should've pushed them to accept the application.
– JonathanReez♦
Feb 15 at 22:09
1
I did push VSF but then they asked me to email consulate...and consulate replied me ( which is visible)
– Anubhav Mukherjee
Feb 16 at 3:11
On a side note, I would cover your name in the pic
– user
Feb 16 at 23:35
Does someone know if he can take legal action against the consulate in India? It seems pretty clear they are to blame in this situation.
– gstorto
Feb 15 at 21:00
Does someone know if he can take legal action against the consulate in India? It seems pretty clear they are to blame in this situation.
– gstorto
Feb 15 at 21:00
6
6
@gstorto Good luck with that. That lawsuit will die immediately it’s born.
– cHiEf Immigration vIoLaTer
Feb 15 at 21:04
@gstorto Good luck with that. That lawsuit will die immediately it’s born.
– cHiEf Immigration vIoLaTer
Feb 15 at 21:04
VFS is absolutely useless and gives out bad advice all the time. You should've pushed them to accept the application.
– JonathanReez♦
Feb 15 at 22:09
VFS is absolutely useless and gives out bad advice all the time. You should've pushed them to accept the application.
– JonathanReez♦
Feb 15 at 22:09
1
1
I did push VSF but then they asked me to email consulate...and consulate replied me ( which is visible)
– Anubhav Mukherjee
Feb 16 at 3:11
I did push VSF but then they asked me to email consulate...and consulate replied me ( which is visible)
– Anubhav Mukherjee
Feb 16 at 3:11
On a side note, I would cover your name in the pic
– user
Feb 16 at 23:35
On a side note, I would cover your name in the pic
– user
Feb 16 at 23:35
add a comment |
2 Answers
2
active
oldest
votes
You can't take any legal action against the airline because you were correctly denied boarding.
Your itinerary crossed though two airports in the Schengen area, so you would have needed a regular Type C short-stay Schengen visa to go through immigration in Rome, and exit immigration in Paris. Even a transit visa would not be enough.
If your itinerary had been only through one airport in the Schengen area, you would not have needed to pass through immigration and you would not have needed a visa.
You might be able to make a complaint to the consulate, as it is clear that they gave you incorrect information. They should have known that you would need a visa for the itinerary you described in your email.
answered Feb 15 at 20:25
Michael HamptonMichael Hampton
38.5k386170
1
Michael is right. To get to your flight from Rome to Paris, you need to leave the international area of the airport, and so you need a full Schengen visa. A transit one is not enough.
– gstorto
Feb 15 at 20:56
I did send email to consulate twice. But they didn't care to reply. Can you please provide any email ID at what I can send email?
– Anubhav Mukherjee
Feb 16 at 3:17
add a comment |
The first thing I will suggest is to reach out to customer service and explain very politely the situation, they can give you a refund of your money for one ticket. Play up the student angle.
https://www.alitalia.com/en_us/special-pages/my-experience.html
Additionally you can contact them on Twitter with a very concise post. They’re sensitive to Twitter because it’s public.
https://mobile.twitter.com/alitalia/status/765847690391482368?lang=en
answered Feb 15 at 20:07
cHiEf Immigration vIoLaTercHiEf Immigration vIoLaTer
25.4k572128
7
Alitalia was right to deny boarding, because this trip does require a visa. It certainly doesn't hurt to ask for a refund, but I wouldn't put nearly such great odds on getting one. The airline is unfortunately not responsible for the fact that the consulate gave out incrrect information.
– Zach Lipton
Feb 15 at 20:27
2
While I agree that Alitalia was in the right to deny boarding, I don't really understand the downvotes here. Alitalia certainly isn't under legal obligation to provide a refund, but it still never hurts to ask. The worst they can say is no. While I don't have a lot of personal experience with this specifically on Alitalia, there are lots of times when airlines will waive fees that result from mistakes or events outside the passenger's control as a goodwill gesture, even if they're not legally obligated to do so.
– reirab
Feb 15 at 23:14
1
@reirab I haven't voted, but I think trying to get Alitalia to share any blame or burden in this case is completely wrong. If they had boarded the passenger, they would have been fined by the destination when the passenger was rejected and sent back to India. In this case it's the passengers responsibility to secure the right visas for the destination, including transit, and it's not airlines responsibility that the passenger was given the wrong information by a third party. The airline did nothing wrong here, why should they be publicly shamed for it?
– Moo
Feb 15 at 23:33
1
@Moo Fair point. I don't think contacting them via Twitter is necessarily unreasonable (it's a common way to contact airlines for customer support these days and often seems to get more helpful responses with less waiting than phone support lines,) but I agree that it shouldn't be framed in such a way as to try to blame Alitalia or shame them into anything.
– reirab
Feb 15 at 23:41
2
It's worth noting that Alitalia is currently bankrupt, so the likelihood of getting anything out of the airline is basically zero.
– Moo
Feb 15 at 23:47
|
show 3 more comments
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
You can't take any legal action against the airline because you were correctly denied boarding.
Your itinerary crossed though two airports in the Schengen area, so you would have needed a regular Type C short-stay Schengen visa to go through immigration in Rome, and exit immigration in Paris. Even a transit visa would not be enough.
If your itinerary had been only through one airport in the Schengen area, you would not have needed to pass through immigration and you would not have needed a visa.
You might be able to make a complaint to the consulate, as it is clear that they gave you incorrect information. They should have known that you would need a visa for the itinerary you described in your email.
answered Feb 15 at 20:25
Michael HamptonMichael Hampton
38.5k386170
1
Michael is right. To get to your flight from Rome to Paris, you need to leave the international area of the airport, and so you need a full Schengen visa. A transit one is not enough.
– gstorto
Feb 15 at 20:56
I did send email to consulate twice. But they didn't care to reply. Can you please provide any email ID at what I can send email?
– Anubhav Mukherjee
Feb 16 at 3:17
add a comment |
You can't take any legal action against the airline because you were correctly denied boarding.
Your itinerary crossed though two airports in the Schengen area, so you would have needed a regular Type C short-stay Schengen visa to go through immigration in Rome, and exit immigration in Paris. Even a transit visa would not be enough.
If your itinerary had been only through one airport in the Schengen area, you would not have needed to pass through immigration and you would not have needed a visa.
You might be able to make a complaint to the consulate, as it is clear that they gave you incorrect information. They should have known that you would need a visa for the itinerary you described in your email.
answered Feb 15 at 20:25
Michael HamptonMichael Hampton
38.5k386170
1
Michael is right. To get to your flight from Rome to Paris, you need to leave the international area of the airport, and so you need a full Schengen visa. A transit one is not enough.
– gstorto
Feb 15 at 20:56
I did send email to consulate twice. But they didn't care to reply. Can you please provide any email ID at what I can send email?
– Anubhav Mukherjee
Feb 16 at 3:17
add a comment |
You can't take any legal action against the airline because you were correctly denied boarding.
Your itinerary crossed though two airports in the Schengen area, so you would have needed a regular Type C short-stay Schengen visa to go through immigration in Rome, and exit immigration in Paris. Even a transit visa would not be enough.
If your itinerary had been only through one airport in the Schengen area, you would not have needed to pass through immigration and you would not have needed a visa.
You might be able to make a complaint to the consulate, as it is clear that they gave you incorrect information. They should have known that you would need a visa for the itinerary you described in your email.
answered Feb 15 at 20:25
Michael HamptonMichael Hampton
38.5k386170
You can't take any legal action against the airline because you were correctly denied boarding.
Your itinerary crossed though two airports in the Schengen area, so you would have needed a regular Type C short-stay Schengen visa to go through immigration in Rome, and exit immigration in Paris. Even a transit visa would not be enough.
If your itinerary had been only through one airport in the Schengen area, you would not have needed to pass through immigration and you would not have needed a visa.
You might be able to make a complaint to the consulate, as it is clear that they gave you incorrect information. They should have known that you would need a visa for the itinerary you described in your email.
answered Feb 15 at 20:25
Michael HamptonMichael Hampton
38.5k386170
edited Feb 15 at 20:35
answered Feb 15 at 20:25
Michael HamptonMichael Hampton
38.5k386170
answered Feb 15 at 20:25
Michael HamptonMichael Hampton
38.5k386170
answered Feb 15 at 20:25
Michael HamptonMichael Hampton
38.5k386170
38.5k386170
1
Michael is right. To get to your flight from Rome to Paris, you need to leave the international area of the airport, and so you need a full Schengen visa. A transit one is not enough.
– gstorto
Feb 15 at 20:56
I did send email to consulate twice. But they didn't care to reply. Can you please provide any email ID at what I can send email?
– Anubhav Mukherjee
Feb 16 at 3:17
add a comment |
1
Michael is right. To get to your flight from Rome to Paris, you need to leave the international area of the airport, and so you need a full Schengen visa. A transit one is not enough.
– gstorto
Feb 15 at 20:56
I did send email to consulate twice. But they didn't care to reply. Can you please provide any email ID at what I can send email?
– Anubhav Mukherjee
Feb 16 at 3:17
1
1
Michael is right. To get to your flight from Rome to Paris, you need to leave the international area of the airport, and so you need a full Schengen visa. A transit one is not enough.
– gstorto
Feb 15 at 20:56
Michael is right. To get to your flight from Rome to Paris, you need to leave the international area of the airport, and so you need a full Schengen visa. A transit one is not enough.
– gstorto
Feb 15 at 20:56
I did send email to consulate twice. But they didn't care to reply. Can you please provide any email ID at what I can send email?
– Anubhav Mukherjee
Feb 16 at 3:17
I did send email to consulate twice. But they didn't care to reply. Can you please provide any email ID at what I can send email?
– Anubhav Mukherjee
Feb 16 at 3:17
add a comment |
The first thing I will suggest is to reach out to customer service and explain very politely the situation, they can give you a refund of your money for one ticket. Play up the student angle.
https://www.alitalia.com/en_us/special-pages/my-experience.html
Additionally you can contact them on Twitter with a very concise post. They’re sensitive to Twitter because it’s public.
https://mobile.twitter.com/alitalia/status/765847690391482368?lang=en
answered Feb 15 at 20:07
cHiEf Immigration vIoLaTercHiEf Immigration vIoLaTer
25.4k572128
7
Alitalia was right to deny boarding, because this trip does require a visa. It certainly doesn't hurt to ask for a refund, but I wouldn't put nearly such great odds on getting one. The airline is unfortunately not responsible for the fact that the consulate gave out incrrect information.
– Zach Lipton
Feb 15 at 20:27
2
While I agree that Alitalia was in the right to deny boarding, I don't really understand the downvotes here. Alitalia certainly isn't under legal obligation to provide a refund, but it still never hurts to ask. The worst they can say is no. While I don't have a lot of personal experience with this specifically on Alitalia, there are lots of times when airlines will waive fees that result from mistakes or events outside the passenger's control as a goodwill gesture, even if they're not legally obligated to do so.
– reirab
Feb 15 at 23:14
1
@reirab I haven't voted, but I think trying to get Alitalia to share any blame or burden in this case is completely wrong. If they had boarded the passenger, they would have been fined by the destination when the passenger was rejected and sent back to India. In this case it's the passengers responsibility to secure the right visas for the destination, including transit, and it's not airlines responsibility that the passenger was given the wrong information by a third party. The airline did nothing wrong here, why should they be publicly shamed for it?
– Moo
Feb 15 at 23:33
1
@Moo Fair point. I don't think contacting them via Twitter is necessarily unreasonable (it's a common way to contact airlines for customer support these days and often seems to get more helpful responses with less waiting than phone support lines,) but I agree that it shouldn't be framed in such a way as to try to blame Alitalia or shame them into anything.
– reirab
Feb 15 at 23:41
2
It's worth noting that Alitalia is currently bankrupt, so the likelihood of getting anything out of the airline is basically zero.
– Moo
Feb 15 at 23:47
|
show 3 more comments
The first thing I will suggest is to reach out to customer service and explain very politely the situation, they can give you a refund of your money for one ticket. Play up the student angle.
https://www.alitalia.com/en_us/special-pages/my-experience.html
Additionally you can contact them on Twitter with a very concise post. They’re sensitive to Twitter because it’s public.
https://mobile.twitter.com/alitalia/status/765847690391482368?lang=en
answered Feb 15 at 20:07
cHiEf Immigration vIoLaTercHiEf Immigration vIoLaTer
25.4k572128
7
Alitalia was right to deny boarding, because this trip does require a visa. It certainly doesn't hurt to ask for a refund, but I wouldn't put nearly such great odds on getting one. The airline is unfortunately not responsible for the fact that the consulate gave out incrrect information.
– Zach Lipton
Feb 15 at 20:27
2
While I agree that Alitalia was in the right to deny boarding, I don't really understand the downvotes here. Alitalia certainly isn't under legal obligation to provide a refund, but it still never hurts to ask. The worst they can say is no. While I don't have a lot of personal experience with this specifically on Alitalia, there are lots of times when airlines will waive fees that result from mistakes or events outside the passenger's control as a goodwill gesture, even if they're not legally obligated to do so.
– reirab
Feb 15 at 23:14
1
@reirab I haven't voted, but I think trying to get Alitalia to share any blame or burden in this case is completely wrong. If they had boarded the passenger, they would have been fined by the destination when the passenger was rejected and sent back to India. In this case it's the passengers responsibility to secure the right visas for the destination, including transit, and it's not airlines responsibility that the passenger was given the wrong information by a third party. The airline did nothing wrong here, why should they be publicly shamed for it?
– Moo
Feb 15 at 23:33
1
@Moo Fair point. I don't think contacting them via Twitter is necessarily unreasonable (it's a common way to contact airlines for customer support these days and often seems to get more helpful responses with less waiting than phone support lines,) but I agree that it shouldn't be framed in such a way as to try to blame Alitalia or shame them into anything.
– reirab
Feb 15 at 23:41
2
It's worth noting that Alitalia is currently bankrupt, so the likelihood of getting anything out of the airline is basically zero.
– Moo
Feb 15 at 23:47
|
show 3 more comments
The first thing I will suggest is to reach out to customer service and explain very politely the situation, they can give you a refund of your money for one ticket. Play up the student angle.
https://www.alitalia.com/en_us/special-pages/my-experience.html
Additionally you can contact them on Twitter with a very concise post. They’re sensitive to Twitter because it’s public.
https://mobile.twitter.com/alitalia/status/765847690391482368?lang=en
answered Feb 15 at 20:07
cHiEf Immigration vIoLaTercHiEf Immigration vIoLaTer
25.4k572128
The first thing I will suggest is to reach out to customer service and explain very politely the situation, they can give you a refund of your money for one ticket. Play up the student angle.
https://www.alitalia.com/en_us/special-pages/my-experience.html
Additionally you can contact them on Twitter with a very concise post. They’re sensitive to Twitter because it’s public.
https://mobile.twitter.com/alitalia/status/765847690391482368?lang=en
answered Feb 15 at 20:07
cHiEf Immigration vIoLaTercHiEf Immigration vIoLaTer
25.4k572128
edited Feb 15 at 21:48
answered Feb 15 at 20:07
cHiEf Immigration vIoLaTercHiEf Immigration vIoLaTer
25.4k572128
answered Feb 15 at 20:07
cHiEf Immigration vIoLaTercHiEf Immigration vIoLaTer
25.4k572128
answered Feb 15 at 20:07
cHiEf Immigration vIoLaTercHiEf Immigration vIoLaTer
25.4k572128
25.4k572128
7
Alitalia was right to deny boarding, because this trip does require a visa. It certainly doesn't hurt to ask for a refund, but I wouldn't put nearly such great odds on getting one. The airline is unfortunately not responsible for the fact that the consulate gave out incrrect information.
– Zach Lipton
Feb 15 at 20:27
2
While I agree that Alitalia was in the right to deny boarding, I don't really understand the downvotes here. Alitalia certainly isn't under legal obligation to provide a refund, but it still never hurts to ask. The worst they can say is no. While I don't have a lot of personal experience with this specifically on Alitalia, there are lots of times when airlines will waive fees that result from mistakes or events outside the passenger's control as a goodwill gesture, even if they're not legally obligated to do so.
– reirab
Feb 15 at 23:14
1
@reirab I haven't voted, but I think trying to get Alitalia to share any blame or burden in this case is completely wrong. If they had boarded the passenger, they would have been fined by the destination when the passenger was rejected and sent back to India. In this case it's the passengers responsibility to secure the right visas for the destination, including transit, and it's not airlines responsibility that the passenger was given the wrong information by a third party. The airline did nothing wrong here, why should they be publicly shamed for it?
– Moo
Feb 15 at 23:33
1
@Moo Fair point. I don't think contacting them via Twitter is necessarily unreasonable (it's a common way to contact airlines for customer support these days and often seems to get more helpful responses with less waiting than phone support lines,) but I agree that it shouldn't be framed in such a way as to try to blame Alitalia or shame them into anything.
– reirab
Feb 15 at 23:41
2
It's worth noting that Alitalia is currently bankrupt, so the likelihood of getting anything out of the airline is basically zero.
– Moo
Feb 15 at 23:47
|
show 3 more comments
7
Alitalia was right to deny boarding, because this trip does require a visa. It certainly doesn't hurt to ask for a refund, but I wouldn't put nearly such great odds on getting one. The airline is unfortunately not responsible for the fact that the consulate gave out incrrect information.
– Zach Lipton
Feb 15 at 20:27
2
While I agree that Alitalia was in the right to deny boarding, I don't really understand the downvotes here. Alitalia certainly isn't under legal obligation to provide a refund, but it still never hurts to ask. The worst they can say is no. While I don't have a lot of personal experience with this specifically on Alitalia, there are lots of times when airlines will waive fees that result from mistakes or events outside the passenger's control as a goodwill gesture, even if they're not legally obligated to do so.
– reirab
Feb 15 at 23:14
1
@reirab I haven't voted, but I think trying to get Alitalia to share any blame or burden in this case is completely wrong. If they had boarded the passenger, they would have been fined by the destination when the passenger was rejected and sent back to India. In this case it's the passengers responsibility to secure the right visas for the destination, including transit, and it's not airlines responsibility that the passenger was given the wrong information by a third party. The airline did nothing wrong here, why should they be publicly shamed for it?
– Moo
Feb 15 at 23:33
1
@Moo Fair point. I don't think contacting them via Twitter is necessarily unreasonable (it's a common way to contact airlines for customer support these days and often seems to get more helpful responses with less waiting than phone support lines,) but I agree that it shouldn't be framed in such a way as to try to blame Alitalia or shame them into anything.
– reirab
Feb 15 at 23:41
2
It's worth noting that Alitalia is currently bankrupt, so the likelihood of getting anything out of the airline is basically zero.
– Moo
Feb 15 at 23:47
7
7
Alitalia was right to deny boarding, because this trip does require a visa. It certainly doesn't hurt to ask for a refund, but I wouldn't put nearly such great odds on getting one. The airline is unfortunately not responsible for the fact that the consulate gave out incrrect information.
– Zach Lipton
Feb 15 at 20:27
Alitalia was right to deny boarding, because this trip does require a visa. It certainly doesn't hurt to ask for a refund, but I wouldn't put nearly such great odds on getting one. The airline is unfortunately not responsible for the fact that the consulate gave out incrrect information.
– Zach Lipton
Feb 15 at 20:27
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While I agree that Alitalia was in the right to deny boarding, I don't really understand the downvotes here. Alitalia certainly isn't under legal obligation to provide a refund, but it still never hurts to ask. The worst they can say is no. While I don't have a lot of personal experience with this specifically on Alitalia, there are lots of times when airlines will waive fees that result from mistakes or events outside the passenger's control as a goodwill gesture, even if they're not legally obligated to do so.
– reirab
Feb 15 at 23:14
While I agree that Alitalia was in the right to deny boarding, I don't really understand the downvotes here. Alitalia certainly isn't under legal obligation to provide a refund, but it still never hurts to ask. The worst they can say is no. While I don't have a lot of personal experience with this specifically on Alitalia, there are lots of times when airlines will waive fees that result from mistakes or events outside the passenger's control as a goodwill gesture, even if they're not legally obligated to do so.
– reirab
Feb 15 at 23:14
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@reirab I haven't voted, but I think trying to get Alitalia to share any blame or burden in this case is completely wrong. If they had boarded the passenger, they would have been fined by the destination when the passenger was rejected and sent back to India. In this case it's the passengers responsibility to secure the right visas for the destination, including transit, and it's not airlines responsibility that the passenger was given the wrong information by a third party. The airline did nothing wrong here, why should they be publicly shamed for it?
– Moo
Feb 15 at 23:33
@reirab I haven't voted, but I think trying to get Alitalia to share any blame or burden in this case is completely wrong. If they had boarded the passenger, they would have been fined by the destination when the passenger was rejected and sent back to India. In this case it's the passengers responsibility to secure the right visas for the destination, including transit, and it's not airlines responsibility that the passenger was given the wrong information by a third party. The airline did nothing wrong here, why should they be publicly shamed for it?
– Moo
Feb 15 at 23:33
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@Moo Fair point. I don't think contacting them via Twitter is necessarily unreasonable (it's a common way to contact airlines for customer support these days and often seems to get more helpful responses with less waiting than phone support lines,) but I agree that it shouldn't be framed in such a way as to try to blame Alitalia or shame them into anything.
– reirab
Feb 15 at 23:41
@Moo Fair point. I don't think contacting them via Twitter is necessarily unreasonable (it's a common way to contact airlines for customer support these days and often seems to get more helpful responses with less waiting than phone support lines,) but I agree that it shouldn't be framed in such a way as to try to blame Alitalia or shame them into anything.
– reirab
Feb 15 at 23:41
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It's worth noting that Alitalia is currently bankrupt, so the likelihood of getting anything out of the airline is basically zero.
– Moo
Feb 15 at 23:47
It's worth noting that Alitalia is currently bankrupt, so the likelihood of getting anything out of the airline is basically zero.
– Moo
Feb 15 at 23:47
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show 3 more comments
Does someone know if he can take legal action against the consulate in India? It seems pretty clear they are to blame in this situation.
– gstorto
Feb 15 at 21:00
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@gstorto Good luck with that. That lawsuit will die immediately it’s born.
– cHiEf Immigration vIoLaTer
Feb 15 at 21:04
VFS is absolutely useless and gives out bad advice all the time. You should've pushed them to accept the application.
– JonathanReez♦
Feb 15 at 22:09
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I did push VSF but then they asked me to email consulate...and consulate replied me ( which is visible)
– Anubhav Mukherjee
Feb 16 at 3:11
On a side note, I would cover your name in the pic
– user
Feb 16 at 23:35