“Failed to open/Failed to load image” messages for EFI files












1














I've just bought a new laptop Acer Aspire E5-575-584A with only one SSD and its comes with an Acer Linux distribution. I installed Lubuntu 16.04 fine, but when I installed Ubuntu GNOME 16.04.02 something happened. Finally I installed Ubuntu 14.04 and the error is still the same.



I am new to this and I'm confused about the UEFI-Legacy installation. I've tried a lot of things but nothing works. My laptop cannot boot from ssd, only from a Liveusb/cd. But when I try for a new installation it seems that the ssd has the Ubuntu 14.04. I've got this message when I open it and I cannot find an answer on the web :



Failed to open EFIMicrosoftBootmax64.efi - Not Found  
Failed to load image EFIMicrosoftBootmax64.efi - Not Found
Failed to star MokManager : Not Found
Failed to open EFIMicrosoftBootgrub64x.efi - Not Found
Failed to load image EFIMicrosoftBootgrubx64.efi : Not Found
start_image() returned Not Found


AND afters one-two seconds the message becomes:



Failed to open EFIBootmax64.efi - Not Found  
Failed to load image EFIBootmax64.efi - Not Found
Failed to star MokManager : Not Found
Failed to open EFIBootgrub64x.efi - Not Found
Failed to load image EFIBootgrubx64.efi : Not Found
start_image() returned Not Found


This is my Boot Repair log










share|improve this question





























    1














    I've just bought a new laptop Acer Aspire E5-575-584A with only one SSD and its comes with an Acer Linux distribution. I installed Lubuntu 16.04 fine, but when I installed Ubuntu GNOME 16.04.02 something happened. Finally I installed Ubuntu 14.04 and the error is still the same.



    I am new to this and I'm confused about the UEFI-Legacy installation. I've tried a lot of things but nothing works. My laptop cannot boot from ssd, only from a Liveusb/cd. But when I try for a new installation it seems that the ssd has the Ubuntu 14.04. I've got this message when I open it and I cannot find an answer on the web :



    Failed to open EFIMicrosoftBootmax64.efi - Not Found  
    Failed to load image EFIMicrosoftBootmax64.efi - Not Found
    Failed to star MokManager : Not Found
    Failed to open EFIMicrosoftBootgrub64x.efi - Not Found
    Failed to load image EFIMicrosoftBootgrubx64.efi : Not Found
    start_image() returned Not Found


    AND afters one-two seconds the message becomes:



    Failed to open EFIBootmax64.efi - Not Found  
    Failed to load image EFIBootmax64.efi - Not Found
    Failed to star MokManager : Not Found
    Failed to open EFIBootgrub64x.efi - Not Found
    Failed to load image EFIBootgrubx64.efi : Not Found
    start_image() returned Not Found


    This is my Boot Repair log










    share|improve this question



























      1












      1








      1







      I've just bought a new laptop Acer Aspire E5-575-584A with only one SSD and its comes with an Acer Linux distribution. I installed Lubuntu 16.04 fine, but when I installed Ubuntu GNOME 16.04.02 something happened. Finally I installed Ubuntu 14.04 and the error is still the same.



      I am new to this and I'm confused about the UEFI-Legacy installation. I've tried a lot of things but nothing works. My laptop cannot boot from ssd, only from a Liveusb/cd. But when I try for a new installation it seems that the ssd has the Ubuntu 14.04. I've got this message when I open it and I cannot find an answer on the web :



      Failed to open EFIMicrosoftBootmax64.efi - Not Found  
      Failed to load image EFIMicrosoftBootmax64.efi - Not Found
      Failed to star MokManager : Not Found
      Failed to open EFIMicrosoftBootgrub64x.efi - Not Found
      Failed to load image EFIMicrosoftBootgrubx64.efi : Not Found
      start_image() returned Not Found


      AND afters one-two seconds the message becomes:



      Failed to open EFIBootmax64.efi - Not Found  
      Failed to load image EFIBootmax64.efi - Not Found
      Failed to star MokManager : Not Found
      Failed to open EFIBootgrub64x.efi - Not Found
      Failed to load image EFIBootgrubx64.efi : Not Found
      start_image() returned Not Found


      This is my Boot Repair log










      share|improve this question















      I've just bought a new laptop Acer Aspire E5-575-584A with only one SSD and its comes with an Acer Linux distribution. I installed Lubuntu 16.04 fine, but when I installed Ubuntu GNOME 16.04.02 something happened. Finally I installed Ubuntu 14.04 and the error is still the same.



      I am new to this and I'm confused about the UEFI-Legacy installation. I've tried a lot of things but nothing works. My laptop cannot boot from ssd, only from a Liveusb/cd. But when I try for a new installation it seems that the ssd has the Ubuntu 14.04. I've got this message when I open it and I cannot find an answer on the web :



      Failed to open EFIMicrosoftBootmax64.efi - Not Found  
      Failed to load image EFIMicrosoftBootmax64.efi - Not Found
      Failed to star MokManager : Not Found
      Failed to open EFIMicrosoftBootgrub64x.efi - Not Found
      Failed to load image EFIMicrosoftBootgrubx64.efi : Not Found
      start_image() returned Not Found


      AND afters one-two seconds the message becomes:



      Failed to open EFIBootmax64.efi - Not Found  
      Failed to load image EFIBootmax64.efi - Not Found
      Failed to star MokManager : Not Found
      Failed to open EFIBootgrub64x.efi - Not Found
      Failed to load image EFIBootgrubx64.efi : Not Found
      start_image() returned Not Found


      This is my Boot Repair log







      boot grub2 uefi grub-efi






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited May 17 '18 at 7:04









      Zanna

      50.1k13131240




      50.1k13131240










      asked Apr 9 '17 at 21:10









      Polem

      85




      85






















          2 Answers
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          2














          Your computer uses EFI firmware, and the Boot Repair output looks like the computer came with a Windows installation that you deleted and replaced with Ubuntu. I know you say it came with "an Acer Linux distribution," which is why I'm leading with what your Boot Repair output suggests, since the two are at odds. My suspicion is that, for whatever reason (maybe a defective firmware), Acer installed their Linux boot loader in a way that makes it look like the Windows boot loader, and the computer is still trying to boot via that boot loader. Other changes must have deleted follow-up boot loader programs, resulting in the error messages you're seeing.



          I can think of several ways to fix this problem, but none of them is guaranteed to work, so you may need to try multiple approaches. I'll describe a couple that are most likely to work....



          Method 1: Boot Repair




          1. Boot your Ubuntu installation medium in "try before installing" mode.

          2. Launch Boot Repair.

          3. Click the Advanced Options item.

          4. Select the "Backup and Rename Windows EFI Files" option.

          5. Click Apply to run Boot Repair.


          Method 2: rEFInd




          1. Download the CD-R or USB flash drive version of my rEFInd boot manager from the links here.

          2. Create a medium using the image you downloaded.

          3. Boot into your firmware setup utility and disable Secure Boot. Unfortunately, how you do this varies from one system to another. See this page of mine for several examples of how to do it.

          4. Boot with the rEFInd medium.

          5. In rEFInd, select a Linux kernel image (Boot bootvmlinuz...) to boot your current Ubuntu installation.

          6. Install rEFInd by using the Debian package or PPA.

          7. Reboot. If rEFInd comes up, you should be able to boot Ubuntu and you'll be good. If not....

          8. Boot with the rEFInd medium you prepared earlier, and boot to Ubuntu, as in step #5.

          9. Open a terminal and type sudo mvrefind /boot/efi/EFI/ubuntu /boot/efi/EFI/Microsoft/Boot.

          10. Reboot. With any luck, rEFInd will appear.


          You may optionally re-enable Secure Boot, and you may want to delete redundant boot loader files from /boot/efi/EFI/*/ directories or edit refind.conf in /boot/efi/EFI/refind/ or /boot/efi/EFI/Microsoft/Boot to uncomment and add boot loaders to the dont_scan_dirs or dont_scan_files lines.






          share|improve this answer





























            0














            It happened to me when trying to boot from live USB with Ubuntu LTS 18.10 on a Huawei Matebook Pro.



            What worked for me is to just disable secure boot on bios.






            share|improve this answer








            New contributor




            Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
            Check out our Code of Conduct.


















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              2 Answers
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              2 Answers
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              active

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              active

              oldest

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              active

              oldest

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              2














              Your computer uses EFI firmware, and the Boot Repair output looks like the computer came with a Windows installation that you deleted and replaced with Ubuntu. I know you say it came with "an Acer Linux distribution," which is why I'm leading with what your Boot Repair output suggests, since the two are at odds. My suspicion is that, for whatever reason (maybe a defective firmware), Acer installed their Linux boot loader in a way that makes it look like the Windows boot loader, and the computer is still trying to boot via that boot loader. Other changes must have deleted follow-up boot loader programs, resulting in the error messages you're seeing.



              I can think of several ways to fix this problem, but none of them is guaranteed to work, so you may need to try multiple approaches. I'll describe a couple that are most likely to work....



              Method 1: Boot Repair




              1. Boot your Ubuntu installation medium in "try before installing" mode.

              2. Launch Boot Repair.

              3. Click the Advanced Options item.

              4. Select the "Backup and Rename Windows EFI Files" option.

              5. Click Apply to run Boot Repair.


              Method 2: rEFInd




              1. Download the CD-R or USB flash drive version of my rEFInd boot manager from the links here.

              2. Create a medium using the image you downloaded.

              3. Boot into your firmware setup utility and disable Secure Boot. Unfortunately, how you do this varies from one system to another. See this page of mine for several examples of how to do it.

              4. Boot with the rEFInd medium.

              5. In rEFInd, select a Linux kernel image (Boot bootvmlinuz...) to boot your current Ubuntu installation.

              6. Install rEFInd by using the Debian package or PPA.

              7. Reboot. If rEFInd comes up, you should be able to boot Ubuntu and you'll be good. If not....

              8. Boot with the rEFInd medium you prepared earlier, and boot to Ubuntu, as in step #5.

              9. Open a terminal and type sudo mvrefind /boot/efi/EFI/ubuntu /boot/efi/EFI/Microsoft/Boot.

              10. Reboot. With any luck, rEFInd will appear.


              You may optionally re-enable Secure Boot, and you may want to delete redundant boot loader files from /boot/efi/EFI/*/ directories or edit refind.conf in /boot/efi/EFI/refind/ or /boot/efi/EFI/Microsoft/Boot to uncomment and add boot loaders to the dont_scan_dirs or dont_scan_files lines.






              share|improve this answer


























                2














                Your computer uses EFI firmware, and the Boot Repair output looks like the computer came with a Windows installation that you deleted and replaced with Ubuntu. I know you say it came with "an Acer Linux distribution," which is why I'm leading with what your Boot Repair output suggests, since the two are at odds. My suspicion is that, for whatever reason (maybe a defective firmware), Acer installed their Linux boot loader in a way that makes it look like the Windows boot loader, and the computer is still trying to boot via that boot loader. Other changes must have deleted follow-up boot loader programs, resulting in the error messages you're seeing.



                I can think of several ways to fix this problem, but none of them is guaranteed to work, so you may need to try multiple approaches. I'll describe a couple that are most likely to work....



                Method 1: Boot Repair




                1. Boot your Ubuntu installation medium in "try before installing" mode.

                2. Launch Boot Repair.

                3. Click the Advanced Options item.

                4. Select the "Backup and Rename Windows EFI Files" option.

                5. Click Apply to run Boot Repair.


                Method 2: rEFInd




                1. Download the CD-R or USB flash drive version of my rEFInd boot manager from the links here.

                2. Create a medium using the image you downloaded.

                3. Boot into your firmware setup utility and disable Secure Boot. Unfortunately, how you do this varies from one system to another. See this page of mine for several examples of how to do it.

                4. Boot with the rEFInd medium.

                5. In rEFInd, select a Linux kernel image (Boot bootvmlinuz...) to boot your current Ubuntu installation.

                6. Install rEFInd by using the Debian package or PPA.

                7. Reboot. If rEFInd comes up, you should be able to boot Ubuntu and you'll be good. If not....

                8. Boot with the rEFInd medium you prepared earlier, and boot to Ubuntu, as in step #5.

                9. Open a terminal and type sudo mvrefind /boot/efi/EFI/ubuntu /boot/efi/EFI/Microsoft/Boot.

                10. Reboot. With any luck, rEFInd will appear.


                You may optionally re-enable Secure Boot, and you may want to delete redundant boot loader files from /boot/efi/EFI/*/ directories or edit refind.conf in /boot/efi/EFI/refind/ or /boot/efi/EFI/Microsoft/Boot to uncomment and add boot loaders to the dont_scan_dirs or dont_scan_files lines.






                share|improve this answer
























                  2












                  2








                  2






                  Your computer uses EFI firmware, and the Boot Repair output looks like the computer came with a Windows installation that you deleted and replaced with Ubuntu. I know you say it came with "an Acer Linux distribution," which is why I'm leading with what your Boot Repair output suggests, since the two are at odds. My suspicion is that, for whatever reason (maybe a defective firmware), Acer installed their Linux boot loader in a way that makes it look like the Windows boot loader, and the computer is still trying to boot via that boot loader. Other changes must have deleted follow-up boot loader programs, resulting in the error messages you're seeing.



                  I can think of several ways to fix this problem, but none of them is guaranteed to work, so you may need to try multiple approaches. I'll describe a couple that are most likely to work....



                  Method 1: Boot Repair




                  1. Boot your Ubuntu installation medium in "try before installing" mode.

                  2. Launch Boot Repair.

                  3. Click the Advanced Options item.

                  4. Select the "Backup and Rename Windows EFI Files" option.

                  5. Click Apply to run Boot Repair.


                  Method 2: rEFInd




                  1. Download the CD-R or USB flash drive version of my rEFInd boot manager from the links here.

                  2. Create a medium using the image you downloaded.

                  3. Boot into your firmware setup utility and disable Secure Boot. Unfortunately, how you do this varies from one system to another. See this page of mine for several examples of how to do it.

                  4. Boot with the rEFInd medium.

                  5. In rEFInd, select a Linux kernel image (Boot bootvmlinuz...) to boot your current Ubuntu installation.

                  6. Install rEFInd by using the Debian package or PPA.

                  7. Reboot. If rEFInd comes up, you should be able to boot Ubuntu and you'll be good. If not....

                  8. Boot with the rEFInd medium you prepared earlier, and boot to Ubuntu, as in step #5.

                  9. Open a terminal and type sudo mvrefind /boot/efi/EFI/ubuntu /boot/efi/EFI/Microsoft/Boot.

                  10. Reboot. With any luck, rEFInd will appear.


                  You may optionally re-enable Secure Boot, and you may want to delete redundant boot loader files from /boot/efi/EFI/*/ directories or edit refind.conf in /boot/efi/EFI/refind/ or /boot/efi/EFI/Microsoft/Boot to uncomment and add boot loaders to the dont_scan_dirs or dont_scan_files lines.






                  share|improve this answer












                  Your computer uses EFI firmware, and the Boot Repair output looks like the computer came with a Windows installation that you deleted and replaced with Ubuntu. I know you say it came with "an Acer Linux distribution," which is why I'm leading with what your Boot Repair output suggests, since the two are at odds. My suspicion is that, for whatever reason (maybe a defective firmware), Acer installed their Linux boot loader in a way that makes it look like the Windows boot loader, and the computer is still trying to boot via that boot loader. Other changes must have deleted follow-up boot loader programs, resulting in the error messages you're seeing.



                  I can think of several ways to fix this problem, but none of them is guaranteed to work, so you may need to try multiple approaches. I'll describe a couple that are most likely to work....



                  Method 1: Boot Repair




                  1. Boot your Ubuntu installation medium in "try before installing" mode.

                  2. Launch Boot Repair.

                  3. Click the Advanced Options item.

                  4. Select the "Backup and Rename Windows EFI Files" option.

                  5. Click Apply to run Boot Repair.


                  Method 2: rEFInd




                  1. Download the CD-R or USB flash drive version of my rEFInd boot manager from the links here.

                  2. Create a medium using the image you downloaded.

                  3. Boot into your firmware setup utility and disable Secure Boot. Unfortunately, how you do this varies from one system to another. See this page of mine for several examples of how to do it.

                  4. Boot with the rEFInd medium.

                  5. In rEFInd, select a Linux kernel image (Boot bootvmlinuz...) to boot your current Ubuntu installation.

                  6. Install rEFInd by using the Debian package or PPA.

                  7. Reboot. If rEFInd comes up, you should be able to boot Ubuntu and you'll be good. If not....

                  8. Boot with the rEFInd medium you prepared earlier, and boot to Ubuntu, as in step #5.

                  9. Open a terminal and type sudo mvrefind /boot/efi/EFI/ubuntu /boot/efi/EFI/Microsoft/Boot.

                  10. Reboot. With any luck, rEFInd will appear.


                  You may optionally re-enable Secure Boot, and you may want to delete redundant boot loader files from /boot/efi/EFI/*/ directories or edit refind.conf in /boot/efi/EFI/refind/ or /boot/efi/EFI/Microsoft/Boot to uncomment and add boot loaders to the dont_scan_dirs or dont_scan_files lines.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered Apr 10 '17 at 14:02









                  Rod Smith

                  35.1k43870




                  35.1k43870

























                      0














                      It happened to me when trying to boot from live USB with Ubuntu LTS 18.10 on a Huawei Matebook Pro.



                      What worked for me is to just disable secure boot on bios.






                      share|improve this answer








                      New contributor




                      Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.























                        0














                        It happened to me when trying to boot from live USB with Ubuntu LTS 18.10 on a Huawei Matebook Pro.



                        What worked for me is to just disable secure boot on bios.






                        share|improve this answer








                        New contributor




                        Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                        Check out our Code of Conduct.





















                          0












                          0








                          0






                          It happened to me when trying to boot from live USB with Ubuntu LTS 18.10 on a Huawei Matebook Pro.



                          What worked for me is to just disable secure boot on bios.






                          share|improve this answer








                          New contributor




                          Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                          Check out our Code of Conduct.









                          It happened to me when trying to boot from live USB with Ubuntu LTS 18.10 on a Huawei Matebook Pro.



                          What worked for me is to just disable secure boot on bios.







                          share|improve this answer








                          New contributor




                          Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                          Check out our Code of Conduct.









                          share|improve this answer



                          share|improve this answer






                          New contributor




                          Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                          Check out our Code of Conduct.









                          answered Dec 28 '18 at 21:41









                          Eduardo Chico

                          31




                          31




                          New contributor




                          Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                          Check out our Code of Conduct.





                          New contributor





                          Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                          Check out our Code of Conduct.






                          Eduardo Chico is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                          Check out our Code of Conduct.






























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